CONCIERGE
SERVICES
At Aztec Management Group, we understand the importance of having a large and diverse workforce with the capability to support our clients needs. Aztec Management Group can provide a tailored and flexible approach for your organisation. Our teams are equipped with relevant experience and the capacity to continually deliver high quality service.
Your customers first impressions are our business, our service promise stems from a culture inspired by a high level of Customer service and is tailored to create a customer experience that is unique to each client
EXPECTED OUTCOMES
Aztec Management Group employees recognize the importance of managing access while focusing on the complexities of a safety conscious work place. Our employees are supported by business systems which are leading edge service innovations that enhance our customers workplace by offering a suite of concierge services which include,
• Unparalleled Customer Recognition and Greeting Techniques
• Anticipation and immediate acknowledgement of our customers’ needs
• Management of bookings for events coupled with event management strategies
• Visitor Management
Client experience is a priority. With an unchallenged reputation for delivery to customer service industries, we enhance your existing brand and culture, and work hard to ensure all visitors leave feeling positive about their experience.
IMPROVED GUARD PERFORMANCE
Aztec Management Group offers site specific trained concierge and customer service personnel that provide superior customer service.
We work in partnership with our clients to develop site specific training for our teams to meet our clients every day needs, this includes planning of daily visitors attending site, liaising with loading dock personnel on scheduled deliveries, arranging for planned trades to enter and exit the site through specific lift access minimising disruptions in the main lobby and liaising with the cleaning and maintenance teams on urgent and non-urgent matters are they arise.
FLEXIBLE CHOICE
Aztec Management Groups, Security Solutions suitable to each client and our proven record in mitigating any risks to our client’s assets while delivering an exceptionally high standard of customer service has been a value of our service delivery.
Our Concierge teams offer a meet and greet services to your staff and visitors, we provide information and assistance to you guests needs, post pandemic management of persons entering your premises adding the customer service touch.
PROOF OF SERVICE
Aztec Management Group through its investment in innovation software and systems can customise daily, weekly and monthly reports to be undertaken via an online software which is delivered to you in live, providing you with current and up to date information on the task at hand.
Aztec Management Group Solutions and can be tailored to our clients needs, using the right combination of innovative and integrated technology solutions and highly trained concierge and customer service personnel.
Our client can benefit from measurable improvements, enhanced customer service protocols and the freedom to focus on building a safe and customer centric future.